A great opportunity for an experienced outdoor leader who enjoys hands-on work, values safety, and wants to be part of a team working in one of Tasmania’s most spectacular natural environments.

‍Tahune Adventures is seeking a permanent part-time Outdoor Supervisor to oversee field operations, lead the outdoor team and maintain the high safety and presentation standards of its iconic Huon Valley site.

‍As Outdoor Supervisor, you’ll play an important role in ensuring the safe operation of attractions and infrastructure while supporting staff, maintaining the site and delivering a memorable experience for visitors.

You’ll Be:

• ‍An experienced leader who can supervise, train and mentor permanent and casual outdoor staff.

• ‍Safety-focused, observant and confident managing operational risks and emergency responses.

• ‍Practical and hands-on, with the ability to undertake physical outdoor work and site maintenance.

• A strong communicator who can work collaboratively with colleagues and engage positively with visitors.

• Adaptable and comfortable moving between outdoor operations, guided tours, maintenance and customer-facing duties.‍ ‍

• Committed to maintaining high standards of site presentation, cleanliness and visitor experience.

General Duties Include:

• ‍Leading and mentoring the outdoor team, coordinating daily tasks and assessing staff competencies.

• Acting as First Aid and Emergency Team Lead, maintaining safety check sheets and coordinating emergency responses, including search and rescue, flood mitigation and early site closures. ‍

• Overseeing daily operations of the Hang Glider attraction and working alongside the Maintenance Supervisor to maintain its safety and operational integrity. ‍

• Conducting structural and safety checks of the Airwalk, Swinging Bridges, tracks and pathways.

• Undertaking track and site maintenance, including hazard clearing, chainsaw operations, tree removal, drainage and basic maintenance of pumps and generators.

• Delivering engaging guided and VIP tours, sharing knowledge of local flora, fauna and ecology.

• Maintaining site presentation, including rubbish collection and cleaning and restocking public toilets throughout the day.

• Providing operational support across the Visitor Centre, Café and accommodation departments when required.

Skills and Requirements:

• Proven experience supervising permanent and casual staff in outdoor recreation, tourism, national parks, forestry or site maintenance environments.

• Practical experience operating hand and power tools, chainsaws and general site equipment.

• Strong knowledge of workplace health and safety, emergency management and asset inspection procedures.

• Current First Aid/Defibrillator certification and Chainsaw certification, or willingness to obtain them immediately.

• Excellent communication, leadership and interpersonal skills.‍ ‍

• The ability to work effectively with internal supervisors, management, staff and visitors.‍ ‍

• A flexible, hands-on approach and a commitment to maintaining a safe, clean and welcoming environment.

Employment Details:

How to Apply

Applicants must provide:

• A current resume.

• A covering letter addressing their suitability for the role.

‍If you would like tailored free support with your application, including resume review and interview skill assistance please contact a member of the SETN Team: info@setn.org.au

‍To apply direct, please submit your cover letter and resume to:

‍ Bobby Young
Operations Manager
Tahune Adventures

Email:bobbyyoung274@tahuneadventures.com.au

‍For more information about Tahune Adventures, visit:

Tahune Adventures Tasmania - Nature, Thrills & Scenic Beauty

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A local disability support provider is seeking compassionate and dependable Casual Disability Support Workers to provide person-centred support to participants in their homes and communities.

This role would suit someone who is confident working independently, communicates well and has a genuine commitment to helping people maintain their independence, achieve personal goals and participate meaningfully in their community.

You’ll Be:

• Compassionate, courteous and responsive.

• A strong communicator who can build respectful relationships with participants, families and support teams.

• Self-motivated, responsible and comfortable working independently.

• Open to feedback, coaching and ongoing learning.

• Flexible and available for a range of shifts, including early mornings, evenings, weekends and public holidays.

• Confident supporting people in both home and community settings.

• Willing to travel throughout Hobart, New Norfolk, Bothwell and Port Huon.

• Proficient in English, with additional languages considered an advantage.

General Duties Include:

• Providing person-centred support in participants’ homes and in the community.

• Assisting with daily living activities and personal care where required.

• Supporting participants to work towards individual goals and greater independence.

• Assisting with appointments, shopping, recreational activities and community access.

• Supporting household tasks and meal preparation.

• Providing medication assistance in accordance with care plans and organisational procedures.

• Following individual support plans, risk assessments and behaviour support plans.

• Supporting participants with complex physical and/or behavioural needs where required.

• Completing accurate progress notes and shift documentation.

• Reporting changes, concerns or incidents appropriately.

• Working collaboratively with participants, families, support coordinators and other members of the support team.

• Maintaining professional boundaries and respecting participant privacy, dignity, choice and control.

Essential Requirements:

Applicants must have:

• Certificate III in Disability, Individual Support or Community Services, or evidence of current enrolment.

• A minimum of 6–12 months’ recent experience in disability support, community care or home care.

• A current Australian Driver’s Licence.

• A reliable vehicle with comprehensive motor vehicle insurance.

• A current National Police Check.

• Current Registration to Work with Vulnerable People (RWVP).

• An NDIS Worker Screening Check.

• Completion of the NDIS Worker Orientation Module.

• A current First Aid and CPR Certificate.

• Appropriate Australian working rights.

Experience supporting people with complex physical needs will be highly regarded.

Additional Training:

Candidates should also hold, or be willing to obtain or refresh where required:

• Medication Assistance Certificate – HLTHPS006.

• Behaviour Support training.

• Manual Handling certification.

Employment Details:

• Employment type: Casual.

• Hours: 10–38 hours per week.

• Locations: Hobart, New Norfolk, Bothwell and Port Huon.

• A variety of shifts may be available, including early mornings, evenings, weekends and public holidays.

• Travel between participant homes and community locations will be required.

How to Apply

To express your interest in this role, contact the SETN team to find out more. Email info@setn.org.au or phone Peisha on 0402 988 946

A great opportunity for someone who enjoys working with people, values safety, and wants to be part of a welcoming community environment.

Huon Valley Council is seeking casual Recreation Centre Officers (Lifeguards) to work across the Port Huon Sports and Aquatic Centre and Huonville Pool.

As a Lifeguard, you’ll play an important role in helping ensure the safety and enjoyment of pool patrons while supporting the day-to-day operation, presentation and cleanliness of the centres.

You’ll Be:

• Safety-focused, observant and confident supervising patrons in an aquatic environment.

• A strong communicator who can interact positively with people of all ages.

• Reliable, approachable and able to remain calm and respond appropriately when required.

• Comfortable working independently while contributing positively to a team environment.

• Committed to providing excellent customer service and maintaining a clean, welcoming facility.

• Aligned with Huon Valley Council’s values of Safety, Integrity, Teamwork, Service Excellence and Continuous Improvement.

General Duties Include:

• Providing effective supervision and lifeguarding to help ensure the safety of pool patrons.

• Undertaking routine checks and basic maintenance of swimming pool equipment.

• Providing basic administrative support, including processing charges and operating the kiosk.

• Assisting customers and providing friendly, professional service.

• Maintaining the cleanliness and presentation of the recreation centre.

• Supporting the smooth day-to-day operation of the facility.

Skills and Requirements:

To be considered for this role, you will have:

• A current Pool Lifeguard accreditation.

• Demonstrated knowledge of sports centre and swimming pool operations.

• Strong communication and problem-solving skills.

• The ability to work effectively as part of a team.

• A commitment to maintaining a safe and welcoming environment for the community.

The preferred candidate will also be required to complete pre-employment screening, including a National Police Check.

Employment Details:

• Employment type: Casual.

• Locations: Port Huon Sports and Aquatic Centre and Huonville Pool.

• Salary: $68,181 per annum pro rata, plus 25% casual loading.

• Hourly rate: $43.13 per hour.

• Weekend penalty rates apply.

• Employer superannuation: 15%.

About Huon Valley Council

Huon Valley Council is the southernmost local government area in Australia and works in partnership with the community to improve quality of life across the Huon Valley.

The organisation is committed to building a dynamic, sustainable and equitable future while responding to the changing needs of the local community.

Council values Safety, Integrity, Teamwork, Service Excellence and Continuous Improvement and is committed to creating a positive, collaborative workplace.

How to Apply

Applicants must provide:

• A current resume.

• A covering letter addressing their ability to meet the requirements of the role.

For further information, including a full position description, visit:

View the position and apply through Huon Valley Council

If you would like tailored support with your application, please contact a member of the SETN Team: info@setn.org.au

Services Australia is recruiting APS4 Child Support Service Officers to support separated parents in managing child support payments, assessments and arrangements.

This is a rewarding role for someone who communicates with empathy, can navigate complex customer circumstances and is confident making sound decisions in a busy contact centre environment.

As a Child Support Service Officer, you’ll work primarily over the phone with parents to understand their circumstances, explain decisions, assess changes, discuss debt and negotiate payment arrangements. You’ll also help customers understand and navigate the Child Support scheme and connect them with relevant services where appropriate.

You’ll Be:

• An empathetic and resilient communicator who can work with customers experiencing a wide range of personal and financial circumstances.

• Confident having sensitive and sometimes challenging conversations with customers.

• Able to analyse information, assess customer needs and make sound decisions using appropriate judgement.

• Comfortable interpreting and applying legislation, policies and procedures.

• Adaptable and able to work effectively in a fast-paced and changing environment.

• A collaborative team member who can support and guide colleagues.

• Confident using digital systems and able to quickly learn new software and processes.

• Accountable, organised and able to manage customer work within required timeframes.

General Duties Include:

• Providing customer service support across service delivery channels.

• Identifying and prioritising customers who may be vulnerable, in distress, experiencing financial hardship or affected by family and domestic violence.

• Responding to routine and complex customer enquiries and escalating matters where appropriate.

• Assessing customer circumstances, including income, care arrangements for children and outstanding debts.

• Determining and facilitating appropriate Child Support payments between separated parents.

• Discussing overdue amounts and negotiating payment arrangements with customers.

• Providing advice about Child Support legislation, policies, procedures, payments and services.

• Helping customers understand and navigate the Child Support scheme.

• Promoting self-managed and digital service options.

• Recording clear, accurate and timely information and explaining decisions to customers.

• Making inbound and outbound customer calls and updating relevant systems.

• Supporting team members and contributing to improvements in service delivery and customer experience.

Employment Details:

• Position: Child Support Service Officer.

• Classification: APS Level 4.

• Employment type: Full-time, ongoing and non-ongoing opportunities.

• Salary: $79,322–$87,886 per year, plus 15.4% superannuation.

• Tasmanian location: Hobart.

• Successful candidates will work in a rostered contact centre environment.

• Operating hours are primarily between 8.30am and 5.30pm.

Candidate Requirements:

Applicants must:

• Be an Australian citizen.

• Hold, or be able to obtain and maintain, the required security clearance.

• Hold or obtain and maintain, a Working with Children or Vulnerable Persons Check relevant to their state or territory.

• Hold a current driver’s licence or be able to travel between workplaces where required.

How to Apply

Review the Information Job Pack available through the application link for full details about the recruitment process, screening requirements and contact information for enquiries.

View the full position details and apply here

If you would like tailored support with your application, please contact a member of the SETN Team: info@setn.org.au

Applications close at 11.59pm AEST on Monday, 31 August 2026.

A local employer is seeking approximately 10 additional workers to join a fishing vessel unloading crew at Hobart Wharf.

This is short-term, hands-on work suited to people who are physically fit, reliable and comfortable working long shifts in cold conditions.

The unload is currently expected to commence on Monday, 7 September 2026, although the start date may move by a few days depending on the vessel’s arrival.

You’ll Be:

• Physically fit and comfortable undertaking manual work.

• Reliable and available for the entire unloading period.

• Comfortable working in cold conditions, including freezer environments.

• Able to work long, structured shifts as part of a team.

• Safety-focused and willing to follow workplace procedures.

• Prepared with the required workwear and identification before commencing.

General Duties Include:

• Assisting with the unloading of a fishing vessel at Hobart Wharf.

• Moving and handling product and equipment as part of the unloading process.

• Undertaking repetitive and physically demanding manual tasks.

• Working in cold and freezer environments where required.

• Working collaboratively as part of a fast-paced unloading crew.

• Following all site safety, operational and TasPorts access requirements.

Essential Requirements:

Applicants must:

• Be physically capable of undertaking manual labour.

• Be available for the full unload period of approximately three working days.

• Be available to work 12-hour shifts from 6.30am to 6.30pm.

• Be comfortable working in cold conditions.

• Have an acceptable form of government-issued identification to access TasPorts.

• Have steel-cap safety footwear.

• Have suitable high-visibility clothing for the upper body.

Employment Details:

• Location: Hobart Wharf.

• Employment type: Short-term/casual labour.

• Expected start date: Monday, 7 September 2026.

• The commencement date may move by several days if the vessel is delayed.

• Expected duration: Approximately three working days.

• Shift length: 12 hours.

• Shift times: 6.30am–6.30pm.

• Above-award pay and applicable penalty rates.

• PPE for freezer environments may be provided as required.

This type of work may also lead to opportunities to participate in future vessel unloads.

How to Apply

To express your interest in joining the unloading crew, contact the SETN team as soon as possible.

Email info@setn.org.au or phone Gary on 0434 314 061.

A local employer is seeking compassionate and capable Disability Support Workers to join their team, supporting children and young adults.

This is a great opportunity for someone who is passionate about helping people build independence, develop new skills and achieve their personal goals.

You’ll Be:

• Compassionate, patient and resilient under pressure.

• Motivated, self-driven and able to take initiative.

• A creative, solutions-focused thinker.

• A strong communicator with excellent interpersonal skills.

• Committed to providing high-quality, person-centred support.

• Passionate about improving the lives of people living with disability.

General Duties Include:

• Supporting clients to develop skills and build independence.

• Helping clients work towards personal goals.

• Providing high-quality, person-centred support.

• Using a creative and practical approach to problem-solving.

• Supporting clients across a range of individual needs and circumstances.

Essential Requirements:

Applicants must have:

• A relevant qualification in disability, aged care or community support, or a willingness to obtain one.

• A current First Aid and CPR certificate.

• Ability to Assist Clients with Medication.

• An understanding of the NDIS and NDIS Quality and Safeguards requirements.

• A current Driver’s Licence.

• An NDIS Worker Screening Check.

• A National Police Check dated within the last six months, or a willingness to obtain one.

• Current Working with Vulnerable People registration.

• Legal rights to work in Australia.

• A willingness to travel across regions.

Desirable Skills and Experience:

• Certificate III or higher in Individual Support, Aged Care or Community Services.

• Strong verbal and written communication skills.

• Previous experience in behavioural support or trauma-informed care.

• At least six months’ experience supporting people with complex needs or behaviours of concern.

Employment Details:

• Employment type: Casual.

• Flexible working arrangements.

• Variety across clients and support needs.

• Opportunity to make a meaningful difference in the lives of children and young adults.

How to Apply

To express your interest in these roles, contact the SETN team to find out more. Email info@setn.org.au or phone Gary on 0434 314 061.

Southern Employment & Training Network (SETN) is seeking a Youth Local Engagement Officer to join our small, supportive team on a fixed-term contract until 1 November 2027.

In this rewarding role, you’ll support young people aged 16–25 years across the Huon Valley, Channel and Bruny Island region. You’ll develop strong relationships with schools, youth-focused organisations, employers and community partners, helping young people overcome barriers and connect with opportunities that support their goals.

You’ll Be:

• Passionate about supporting young people to achieve positive outcomes.

• An excellent communicator who can build trusted and respectful relationships with young people, families, schools, employers and community organisations.

• Approachable, encouraging and able to support young people from a wide range of backgrounds and circumstances.

• Organised, self-motivated and comfortable working independently, while contributing positively to a collaborative team.

• Committed to maintaining professional boundaries and working in accordance with child-safe practices.

General Duties Include:

• Building and maintaining strong relationships with local schools, principals, wellbeing teams and youth-focused organisations.

• Providing outreach support across the Huon Valley, Channel and Bruny Island.

• Supporting young people through career guidance, job-readiness activities, referrals and connections to employment, education and training opportunities.

• Helping young people identify their strengths, interests, goals and potential career pathways.

• Connecting local employers with young people and promoting suitable employment and work-experience opportunities.

• Working collaboratively with community organisations, training providers, employers and other services to support positive outcomes.

• Maintaining accurate records and working in accordance with SETN policies, child-safe principles and relevant legislative requirements.

Employment Details:

• Fixed-term contract until 1 November 2027.

• Hybrid role incorporating outreach, office-based and home-based work.

• Flexible start and finish times. Option of a fortnightly rostered day off.

• Professional development opportunities.

• Access to an Employee Assistance Program.

• Comprehensive roadside assistance.

Skills and Requirements:

• Experience in youth work, employment services, education, community services or a related field is preferred.

• A Certificate IV in Youth Work, or equivalent experience, is desirable.

• A current driver’s licence and access to a reliable vehicle are required.

• A current Working with Vulnerable People Registration and National Police Check are required, or a willingness to obtain them.

How to Apply:

To request a copy of the full position description or discuss the opportunity, please contact Gary Waite, Acting Jobs Hub Manager, by emailing gary@setn.org.au or calling 0434 314 061.

Applications close Wednesday, 12 August 2026.

A hotel on Bruny Island is seeking two Casual Front of House & Housekeeping Assistants. This role is ideal for someone who enjoys guest service and takes pride in creating welcoming experiences for visitors.

As part of the hospitality team, you'll provide flexible support across both front of house and housekeeping duties—greeting guests, serving food and drinks, and ensuring accommodation and dining areas are maintained to a professional standard.

You'll Be:

• Reliable, punctual, and committed to maintaining a high standard of cleanliness and service.

• Able to multitask effectively across busy dining areas, bar service, and room turnarounds.

• Friendly, professional, and welcoming, with excellent communication skills and a positive attitude.

• A proactive team player who works well independently and contributes to a seamless guest experience.

General Duties Include:

• Cleaning and resetting guest rooms and common areas to a professional standard.

• Greeting guests warmly, taking orders, and managing sections during busy service.

• Operating POS systems and managing cash and card payments accurately.

• Assisting with bar service (RSA required), food running, and occasional kitchen support.

• Following health, hygiene, and food safety procedures throughout all tasks.

• Reporting maintenance issues promptly and ensuring the hotel environment is safe and welcoming.

Employment Details:

• Casual position with rostered shifts including weekends and evenings.

• Pay rate offered in line with experience and industry standards.

• Previous hospitality or housekeeping experience preferred, but not essential—training provided.

• RSA (Responsible Service of Alcohol) required or willingness to obtain.

To express your interest in this role, please contact Flavia for more information at flavia@setn.org.auor phone 0402 394 356.

A local employer is looking to fill multiple long term casual processing roles in Huonville.

As a Processing Attendant you will:

• Assist with processing and production of smoked salmon

• Work on a production line

• Operate machinery

• Receive on-the-job training

Preferred candidates for this role will have:

• Full availability 6am to 2pm shifts Monday to Friday

• Ability to work in a cold food-processing environment

• Excellent communication skills

• A car and drivers license/reliable transport to get to work

• Visa holders will be considered

• Medically fit, ability to pass a physical

Forklift ticket highly desirable.

To express your interest in these roles contact the SETN team to find out more by emailing info@setn.org.au or phone Gary on 0434 314 061.

A role for someone who enjoys providing outstanding customer service, working in a fast-paced environment, and being part of a supportive, experienced team.

As a Delivery Driver, you'll play an important role in ensuring this employer’s customers receive the right parts, on time, while representing their business brand with professionalism and reliability. You'll support their loyal customer base through deliveries, order preparation, and warehouse assistance, helping keep their operations running smoothly.

You'll Be:

• A customer service champion who enjoys building strong relationships with customers.

• Reliable, organised, able to manage your time effectively in a fast-paced environment, and be willing to assist where needed.

• A confident communicator who works well both independently and as part of a team.

• Quick to learn new systems and processes while maintaining a positive, can-do attitude.

• Professional, safety-focused, and committed to delivering excellent service.

General Duties Include:

• Delivering automotive parts safely and efficiently to trade customers.

• Filling in for sales staff across a range of stores.

• Picking, packing, and preparing customer orders for dispatch.

• Filling parts orders accurately and assisting customers where required.

• Collecting products from suppliers as needed.

• Supporting warehouse operations and maintaining a clean, organised workspace.

• Following all company policies, procedures, and safe work practices.

Employment Details:

• Previous delivery driving, warehouse, or customer service experience is preferred.

• A current full manual driver's licence with a good driving record is essential.

• Strong communication skills and the ability to work effectively within a team are a must.

Please note: This role isn’t a standard delivery driver role, you’ll be required to understand the range of stock, parts and products the employer sells and have a good knowledge of the sales and specials within their regular sales catalogues.

To express interest in this role, please contact Flavia by emailing flavia@setn.org.au or by calling 0402 394 356.

‍This is a great opportunity for someone who enjoys working in a community-focused environment and providing high-quality, responsive support to clients, visitors, and visiting health professionals.

As part of the health services team, you’ll be the first point of contact at reception, helping keep the centre running smoothly through appointment management, front counter and phone enquiries, data entry, client support, and general office administration.

You’ll Be:

• Professional, welcoming, and committed to excellent client service.

• Organised and able to manage competing priorities in a busy reception environment.

• A strong communicator with sound judgement, confidentiality, and problem-solving skills.

• Flexible, reliable, and able to work both independently and as part of a team.

General Duties Include:

• Answering phones, assisting front counter enquiries, booking appointments, and maintaining tidy waiting and meeting rooms.

• Providing administrative support to visiting health professionals, including messages, room setup/pack-up, and client/appointment lists.

• Supporting communications with clients and stakeholders, including social media, website updates, and newsletters.

• Assisting with coordination of the Visiting Health Professional schedule and client transport requests.

• Maintaining confidentiality, following infection control procedures, and reporting hazards or WHS incidents promptly.

Employment Details:

• Full-time position based in South East Tasmania.

• Classification: SCHADS Level 2, Pay Point 1 to 4.

• Previous reception or office administration experience is preferred.

• A current unrestricted Tasmanian driver’s licence is required, along with a satisfactory National Police Check, Working with Children Check, and pre-employment medical report.

• Certificate IV or Diploma study in Business Administration, Medical Reception, or a related field is desirable, or a willingness to undertake training.

To express your interest in this role, please contact Flavia for more information at flavia@setn.org.au or phone 0402 394 356.

A local aged care facility is seeking a Casual Catering Assistant to join the team. This role is ideal for someone who enjoys helping others and takes pride in creating positive dining experiences for residents.

As part of the catering team, you’ll help ensure meals are prepared and served with care, respect, and attention to individual needs—supporting the home’s commitment to quality and dignity under Aged Care Standard 6: Food and Nutrition.

You’ll Be:

• Reliable, punctual, and committed to maintaining a high standard of work.

• Able to multitask effectively in a busy kitchen and dining environment.

• Kind, compassionate, and patient, especially when supporting residents who experience challenging behaviours.

• A proactive team player who contributes positively to the dining experience and supports best practice in aged care catering.

General Duties Include:

· Assisting with meal preparation and serving residents during scheduled meal times.

· Ensuring cleanliness and safety in all kitchen and dining areas.

· Following food safety procedures and dietary guidelines.

· Helping create an enjoyable, dignified, and person-centred dining experience for residents.

Employment Details:

· Casual position with flexible hours.

· Pay rate offered in line with experience and industry standards.

· Training provided in food handling and aged care best practices.

To express your interest in this role, please contact Flavia for more information at flavia@setn.org.au or phone 0402 394 356.

Services Australia is recruiting Service Officers to support customers accessing Centrelink, Medicare and other government payments, programs and services.

This is an opportunity for someone who enjoys helping people, communicates with empathy and professionalism, and can remain calm and responsive in a busy customer-service environment.

As a Service Officer, you’ll assist customers through one or more service-delivery channels, which may include face-to-face, telephone and online services. You’ll receive training to help you understand and explain the payments and services available and support customers based on their individual circumstances.

This recruitment process will be used to establish a merit pool for current and future vacancies.

You’ll Be:

• A confident and respectful communicator who can work with customers from a wide range of backgrounds.

• Empathetic and able to provide appropriate support to people experiencing vulnerable, distressing or challenging circumstances.

• Committed to providing a simple, helpful, respectful and transparent customer experience.

• Comfortable researching information, solving problems and making sound decisions using appropriate judgement.

• Able to interpret and apply legislation, policies, procedures and guidelines accurately.

• Resilient, adaptable and able to respond professionally in a fast-paced and changing environment.

• Confident using digital systems and able to quickly learn new software and processes.

• A collaborative team member who can also manage responsibilities independently.

General Duties Include:

• Providing customer service at the initial point of contact and identifying customers who may require additional assistance.

• Recognising and prioritising customers who may be vulnerable, in distress or have accessibility needs, and escalating matters where appropriate.

• Responding to routine enquiries and helping customers resolve matters at their first point of contact.

• Assessing customer needs and supporting the delivery of government payments, programs and services.

• Providing accurate information and advice about relevant legislation, policies, procedures, payments and services.

• Encouraging and assisting customers to use digital and self-managed service options.

• Reviewing and checking information across agency systems to support accurate payment outcomes.

• Undertaking quality-assurance and assessment activities.

• Escalating complex enquiries or concerns to the leadership team when required.

• Providing on-the-job support to colleagues and contributing positively to the wider team.

Employment Details:

• Position: Service Officer.

• Classification: APS Level 3.

• Employment type: Full-time, ongoing and non-ongoing opportunities.

• Salary: $71,170–$79,320 per year, plus 15.4% superannuation.

• Work may be undertaken in a rostered or scheduled environment.

• Hours may include shiftwork and rostered working times between 7.00am and 7.00pm, Monday to Friday.

• Available locations are listed in the Information Job Pack provided through the application link.

Candidate Requirements:

Applicants must:

• Be an Australian citizen.

• Hold, or be able to obtain and maintain, the required security clearance. The clearance level may vary depending on the position offered.

• Hold, or be able to obtain and maintain, a Working with Children or Vulnerable People registration relevant to the state or territory.

• Hold a current driver’s licence or be able to travel between workplaces where required.

About the Merit Pool

Applicants who successfully complete all stages of the recruitment and assessment process will be placed in a merit pool.

Placement in the merit pool does not guarantee an offer of employment. As suitable vacancies become available, successful candidates may be contacted to discuss a potential offer.

The merit pool will remain valid for up to 18 months from the date the vacancy was advertised. Services Australia currently expects some positions to become available from late October or early November 2026, following completion of the recruitment process.

How to Apply

Review the Information Job Pack for full details about available locations, eligibility requirements, the assessment process and how to prepare your application.

View the position and apply:
Career Opportunities: APS3 Service Officer (941)

Applications close at 11.59pm AEST on Monday, 17 August 2026.